Refund policy
I gladly accept returns
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept exchanges or cancellations
Orders can only be cancelled after the estimated production time early cancellations will result in a 15% restocking fee
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized made to order products (includes 3D Printed Items)
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
PRE-ORDER POLICY
What is Pre-Ordering?
Pre-ordering is the process in which you purchase an item(s) before it is available with the understanding that it will be shipped later.
Why should I Pre-Order an item?
By pre-ordering with us, you are guaranteeing that you will get the item when it becomes available. While we do carry a wide variety of items, we do not carry all the items that we have for pre-order. By putting in your pre-order you are telling us that you are buying that item and we will buy it from the manufacturer and ship it to you. Some items have limited availability or stock, pre-order puts you on the waiting list to get the item when it becomes available.
Some important information regarding our pre-order policy:
Pre-ordering is the process in which you purchase an item(s) before it is available with the understanding that it will be shipped later.
Why should I Pre-Order an item?
By pre-ordering with us, you are guaranteeing that you will get the item when it becomes available. While we do carry a wide variety of items, we do not carry all the items that we have for pre-order. By putting in your pre-order you are telling us that you are buying that item and we will buy it from the manufacturer and ship it to you. Some items have limited availability or stock, pre-order puts you on the waiting list to get the item when it becomes available.
Some important information regarding our pre-order policy:
- Release dates are estimates of when the item will be released, not when the item will be shipped. For example, if an item has a release date for the end of May, it may take a few months for the item to reach our store from the manufacturer/distributor before we can ship it out.
- Release dates are subject to change, possible delays, and cancellations.
- If the item was cancelled by the manufacturer, we will issue a full refund for that item.
- Pre-orders can be cancelled at any time before the Pre-order (P.O.) due date has passed. There will be a cancellation fee of 20%.
- Pre-orders cannot be cancelled for any reason after the Pre-order (P.O.) due date has passed.
- Pre-orders without Pre-order (P.O.) due dates cannot be cancelled.
- Orders that are flagged as High Risk of Fraud will be cancelled within 3 days regardless of P.O. Due Date. There will be a 20% cancellation fee applied.